It is possible that one of your packages may have been separated from the rest of your order or that FedEx may not have shipped your whole order together. So we advise you to wait a few days for all ordered items to arrive. If your package does not arrive altogether, please go ahead and notify our shipping department so that we can help you locate your package. However, if the package has been damaged during shipping, you must contact the carrier directly.
I will be unable to pick up my packages during the times UPS has chosen to deliver. What can I do about this?
You should see if the InfoNotice you received gives you any authority over the next attempt. You may be able to leave the InfoNotice for the UPS driver instructing him to either leave the package at your doorstep or drop the package at a different location. You can also visit their website, enter your InfoNotice Number, and request that they reschedule the delivery time or return the package to the original shipper.
Can I pickup my order?
Yes. From the Shopping Cart view, select the method of shipping as “I want to use my shipper”, type “WILL CALL” in all blank fields, then click update. Continue checkout normally to submit your order. You will receive a call from us when your order is ready for pickup. Please do not come to the office until you have been contacted by us first as your order may not yet be processed.
Does M4L.com ship internationally?
Yes. M4L is proud to serve customers from around the world and welcomes international orders. However we do not pay for customs and duties; the customer has to pay for international shipping.
Does M4L.com ship to APO or FPO addresses?
M4L.com does deliver to APO and FPO addresses. APO and FPO orders will only be shipped by the US postal service. Unfortunately, M4L.com cannot control the delivery time of such orders. Some of these orders can take six to eight weeks to deliver. Know that APO and FPO orders generally take five to ten working days to deliver.
How can I contact FedEx?
You can reach FedEx at their TOLL-FREE number: 1-800-463-3339 (1-800-GO-FEDEX). You can also reach them at their website: www.FedEx.com.
If merchandise is found defective, will M4L.com pay for the return shipping cost?
M4L.com will not pay for any return shipping costs regarding defective items. However, we do customarily propose mutually agreeable compromises. If you are willing to pay to send us the defective item, M4L.com will replace the item and ship it to you for free.
Free Standard Shipping
If a non-defective item, which qualified as "Free Standard Shipping", is returned to us for a refund, M4L will deduct the cost of shipping from the order's total amount.
If a qualified "Free Standard Shipping" item, which was found to be defective, is returned to us, M4L will provide free one-way ground shipping to replace the item. If you wish to expedite delivery, the additional cost will be paid by you. However, if M4L cannot find a replacement, we will refund you for the complete value of your purchase.
We ship the products from our warehouses in the United States using UPS, FedEx, and USPS as our primary delivery carriers. Most of the orders are shipped within 24 hours. The following is a list of the shipping services we offer and their respective cut-off times:
Ground- (3-7 business days transit time. US ONLY). Cut-off time is 2 pm Pacific Time. Ground orders may be shipped by UPS or USPS depending on location.
UPS 3 Day- (3 business days transit time. US ONLY). Cut-off time is 2 pm Pacific Time.
FedEx 2 Day- (2 business days transit time, US ONLY). Cut-off time is 2 pm Pacific Time.
Standard Overnight- (1 business day transit time, US ONLY). Cut-off time is 2 pm Pacific Time. May be shipped by UPS Red Saver service or FedEx Standard Overnight service depending on location.
Priority Overnight- (1 business day transit time, US ONLY). Cut-off time is 2 pm Pacific Time. Guaranteed delivery by 10:30 am the following day. May be shipped by UPS Red or FedEx P1 Overnight service depending on location.
International Shipping- We ship all international orders using FedEx International Economy shipping method. Cut-off time is 2 pm Pacific Time.
APO/FPO- All APO/FPO orders are shipped using USPS Registered Mail.
Puerto Rico/Canada- All Canada/PR orders are shipped using FedEx International Economy shipping method. Cut-off time is 2 pm Pacific Time.
Saturday Delivery- (Orders placed on Friday, US ONLY). Cut-off time is 12 pm Pacific Time. May be shipped using UPS or FedEx Saturday Delivery shipping method.
If you need the product to be shipped later than the specified cut-off times, please contact our Sales Department to see if this is possible. We will try our very best to accommodate your request.
We do not process or ship any orders on weekends or on major holidays.
All orders require time for processing. Guaranteed shipping services are only guaranteed for the transit time. This does not include the time it takes to process your order. Please understand that we are still human and while most of our orders are shipped the same day, we cannot guarantee it.
Exact delivery times for HI, AK, PR, Canada and International locations cannot be guaranteed.
There is an item missing from my order. What should I do?
Before you come to this conclusion, make sure that you have received a package for each tracking number provided to you. If you have checked all of the packages and are still unable to find an item, be sure to contact M4L.com's Shipping Support Staff at 1-888-898-8012.
What is the shipping cut off time?
If your order is placed before 2 pm Pacific time, it will be processed the same day. If your order is placed after 2 pm, it will be processed the following business day. If you need the product to be shipped urgently or at a later date (other than the normal schedule), please contact M4L Sales department for special arrangements.